Frequently Asked Questions

Everything you need to know about shopping with Sophie Allport

What are your standard delivery times and costs?

Standard UK delivery typically takes 3-5 working days and costs £4.95, or is free on orders over £75. We also offer next-day delivery options for orders placed before 1pm.

How do I return an item if I am not satisfied?

We offer a 30-day return policy for unused items in their original packaging. Simply use our online returns portal to generate a label and drop your parcel at a designated point.

Are your ceramics dishwasher and microwave safe?

Yes, most of our fine bone china and stoneware collections are dishwasher and microwave safe, unless they feature gold or silver metallic detailing.

Can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link from our courier partner to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on the destination and weight of the order.